Welcome to Review Pup. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and store personal information, in accordance with Australian law (including the Privacy Act 1988 and the Australian Privacy Principles).
Who We Are Review Pup (“we”, “us”, “our”) is a service that helps businesses collect, manage, and optimise online reviews (particularly Google reviews) to improve their online reputation.
What Personal Information We Collect We may collect the following types of personal information:
Your name, business name, contact details (email, phone number)
Your customers’ names and contact information if you provide them to us (for the purpose of collecting reviews)
Feedback, ratings, review text submitted by your customers
Usage data (e.g. how you use our service, pages visited)
Other information you provide us (e.g. via forms or during onboarding)
How We Collect Your Information We collect personal information:
Directly from you when you sign up, fill out forms, or communicate with us
From your customers, if you provide their contact details for the purpose of sending review requests
From usage of our website and service
Why We Collect It & How We Use It We use your personal information to:
Provide, operate, and maintain our services
Send review requests to your customers on your behalf
Respond to reviews and repurpose positive reviews into social media content
Provide customer support
Track performance, analytics, and improve our services
Communicate with you (e.g. updates, promotions)
We will only use personal information for purposes that are reasonably necessary and related to the provision of our services, or as otherwise permitted or required by law.
Disclosure of Personal Information We may disclose personal information:
To service providers who assist us (e.g. SMS/email service providers, hosting)
If required by law or court order
To protect our rights, your safety, or the safety of others
With your consent
We will not sell your personal information to third parties for marketing purposes.
Overseas Disclosure If we transfer personal information outside Australia (for example, to cloud service providers), we will take reasonable steps to ensure that overseas recipients handle the information in accordance with Australian privacy laws or a standard similar to them.
Security & Storage We take reasonable steps to protect personal information from misuse, interference, and loss, as well as unauthorised access, modification, or disclosure. This includes:
Secure servers
Encryption where appropriate
Access controls
We retain personal information only as long as necessary to fulfil the purposes set out in this policy or to comply with legal obligations.
Your Rights You have rights under Australian law, including:
Access: to request a copy of your personal information
Correction: to have your personal information corrected if inaccurate or out of date
Deletion: in some cases, to request that we delete your personal information
To withdraw consent: where we rely on your consent to collect or use your personal information, you can withdraw it (although this may limit our ability to provide some services)
If you want to exercise any of these rights, please contact us using the details below.
Cookies & Tracking We use cookies and similar technologies to collect usage data and improve our service. You can set your browser to refuse cookies, but this may limit your access to certain features.
Children and Minors Our service is not intended for children under 16. If you are under 16, please do not use our services or provide any personal information without parental consent.
Changes to This Policy We may update this Privacy Policy from time to time. When we do, we will post the updated version on our website with the “Last updated” date. If the changes are significant, we will notify our users by email or prominent notice.
How to Contact Us If you have any questions, complaints, or requests regarding your privacy, please contact us at:
